Contact information

At JLM Jewellery, we are dedicated to providing an elite experience. Whether you have a question about our handcrafted Moissanite pieces or need an update on your made-to-order shipment, our team is here to assist.

Get In Touch

  • Email Support: For order inquiries, tracking, or quality reports.

    Email: jlmjewellery@gmail.com (Please include your Order # for a faster response)

  • Social Media (Fastest Response): We are active daily on our socials. If you have a quick question or want to see more of the collection, drop us a DM and someone from the team will always be there to reply.

Important Reminders

  • Returns: Any manufacturing issues must be reported to our email within 3 days of recorded delivery.

  • Shipping: Our signature pieces are handcrafted to order. Please allow 25–30 days for your luxury piece to be perfected and delivered.